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Concurrent Session III - COTA Student Experience Lifecycle - Shared screen with speaker view
Laura Ellis
15:52
Welcome to the Student Experience Lifecycle Session!
Kenneth Broadway
16:17
Good morning!
Jashodhara Sen (she/her)
16:38
Good morning!
Camilo Reina Munoz, he/him
16:46
Good morning!
Justin Marlin
16:53
Good morning!
Seunghyuk (Hyuk) Jang
17:03
Morning! Happy Thursday
Dana Myers
22:22
Just a note: SAAH does visit with highschools, and regional state colleges as well. :)
Laura Ellis
22:50
Thanks for this, Dana. We realize our lists are comprehensive!
Phillip Herr-Klepacki
22:59
Yes, Dana! A lot of the points are highlights, but certainly there's a lot of cross-functional events and ideas as well.
Laura Ellis
23:01
are not comprehensive (oops)
Bash
25:50
Camilo, I would love to share a version of this presentation in the future once we select a vendor for the migration. This is very well articulated.
Holly Franklin (she/her)
26:19
^^
Dana Myers
26:57
Just a note: If this presentation will be shared further, please pass it by the respective units for clarification and updates.
Camilo Reina Munoz, he/him
27:33
Absolutely, these are highlights, and by no means comprehensive... if this were an academic article our recommendations/discussion section would say *more research is recommended* haha
Camilo Reina Munoz, he/him
27:52
Great point Dana!
Camilo Reina Munoz, he/him
31:26
Another important note, is that there are activities that the Dean's office provide that engage the entire student body and there are always opportunities for more--perhaps a symposium style Convocation event?Another great way in which we can support the Dean's office in supporting the student lifecycle is by sharing our student stories with Holly's team or connecting with David around alumni!
Camilo Reina Munoz, he/him
32:49
Engaged students can become engaged alumni
Jashodhara Sen (she/her)
33:24
So true, Camilo!
Camilo Reina Munoz, he/him
33:26
In turn, engaged alumni can help activate more engaged students!
Holly Franklin (she/her)
34:03
David!! he's the best!
Jennifer Setlow (she/her)
34:16
David Pelino, Undergraduate Recruitment and Alumni Engagement Assistant. Hooray!
Laura Ellis
40:52
Yes, let's have a discussion!
Brian Slawson
41:18
What area - Pre During or Post need the most improvement? For the whole panel.
Bash
41:59
I heard mention of Slate. There have also been murmurs about Salesforce. What does the future of UF's CRM options look like? Are they just for Prospective and Current students or will it eventually include Alumni and take on a fuller life cycle experience/engagement?
Jennifer Setlow (she/her)
42:52
@Bash, I've asked that question and gotten a big "great question!" in response. I'd be interested to know more from the Foundation about this since they are the keepers of the alumni database right now.
Holly Franklin (she/her)
43:16
Jessi Smith and David Pelino have amplified our LinkedIn exponentially!!
Laura Ellis
43:30
To Brian’s question: I think CotA does a great job getting students to campus. We need to continue to do more once the students get here and after they leave!
Laura Ellis
43:53
Thanks David!
Brian Slawson
43:55
Thanks.
Bash
44:35
Absolutely. A form on the (new or old) website is still just the tip of the iceberg or a stone along the path of the student experience lifecycle. having that data live in a single source of truth that can be accessed by advisors, marketing, advancement, etc. would be very valuable.
Jessi Smith
44:41
Hi everyone! If you want to put social media updates and potential re-shares that amplify your posts on my radar, please make sure you're tagging @ufcota and/or #ufcota in your social media posts! You can also email me directly at j.smith3@ufl.edu.
Jennifer Setlow (she/her)
44:46
I do think we have space to do more with yield in some areas (between students being admitted and accepted) and with getting the word out about what's possible here.
Phillip Herr-Klepacki
45:27
@Jen, yes - lots of opportunity to make sure the students who are admitted feel encouraged to join the UF community.
Laura Ellis
45:29
Good point, Jen.
rdumbutshena
45:38
Correct Jashodhara.
Jennifer Setlow (she/her)
45:39
Great way to engage alumni, too :)
Brian Slawson
45:44
So a better cross-pollination - a learning community.
Phillip Herr-Klepacki
46:00
@Brian, yes, exactly that.
Jashodhara Sen (she/her)
46:27
Yes!
Jennifer Setlow (she/her)
46:39
Thank you all! I have to jump to get ready for the QEP/AI Across the Curriculum session but am looking forward to more conversations.
Camilo Reina Munoz, he/him
48:40
I have a thought on CRM as well which I can chime in on after some other folks get a chance to discuss or bring forward more ideas or questions.
Camilo Reina Munoz, he/him
49:50
For those who have students interested in the intersections of arts, health, public health, social justice, and the research in general, send them to our lab!https://arts.ufl.edu/academics/center-for-arts-in-medicine/programs/professional-development-internships/research-team/
rdumbutshena
50:31
^^^^ Thank you for this.
Camilo Reina Munoz, he/him
50:58
Ah I see dean Setlow had to hop off, I'll chime in after Bash :)
Brian Slawson
53:49
UF now offer a "portfolio" service. Not sure many would use it, though (I find it confusing). Real student CRM would be great. https://elearning.ufl.edu/student-help/portfolium/
David Pelino
55:19
Can you put the name of that CRM in the chat, Camilo?
Camilo Reina Munoz, he/him
56:05
Archa
Camilo Reina Munoz, he/him
56:45
camilorm@ufl.edu
Bash
56:45
CRMs mentioned so far: Slate, Salesforce, Archa
Jashodhara Sen (she/her)
58:24
Thank you, everyone!
Kenneth Broadway
58:25
Thanks!
Justin Marlin
58:33
Thanks, everyone. Helpful overview!
Kevin Orr
58:33
Thanks, all.
Laura Ellis
58:35
Thanks for being here!
Meredith Farnum (she/her)
58:35
Thank you!
Augusto Soledade
58:51
thank you all